Privacy Policy

Hard Metal E-Commerce Website Privacy Policy & GDPR Compliance

Information about us

This Website is operated by Hard Metal Machine Tools Ltd. (called “Hard Metal” which expression includes its successors and assigns). Hard Metal is a company with limited liability registered under the laws of Ireland with registered number 53673 and registered office at 2nd Floor, Behan House, Mount Street, Dublin 2, Ireland. Hard Metal’s trading address is Dargan House, Duncairn Terrace, Bray, Co. Wicklow, Ireland. Hard Metal’s VAT number is IE 9F 63112A.

Hard Metal can be contacted by e-mail: sales[at]hardmetal.ie or by phone: 00353 1 2862466

Personal Information

Hard Metal respects your privacy and values your right to the simplest and most transparent understanding of how we conduct our business, in our drive to be GDPR compliant.

When you register with Hard Metal via our website we require an email address and contact information. This is required for communications regarding your order or other requests, weekly specials and other information which you have requested from us.

All personal information is protected by local and national data protection and privacy laws. By disclosing your personal information and using Hard Metal’s Online Web Systems, you consent to the collection, storage, disclosure, processing, use and transfer of your personal information where necessary and if required by Hard Metal Online, our data processors, our payment processors, financial institutions or fraud-risk management authorities.

We will also use the information you provide for the following purposes:

1. To send updates regarding the status of your orders 2. To send you newsletters and details of offers and promotions which you have requested 3. To improve the content, design and layout of our website and to facilitate knowledge management 4. To understand the interests and buying behaviour of our registered users 5. To contact you in case of difficulty arising from delivery (i.e. remote areas in the country)

Once you have given us personal details, we go to considerable lengths to ensure it is protected. While we do our utmost to guarantee the safety of your personal information, you also have to remember that details such as your email address are being sent over the Internet, and as such we cannot 100% guarantee the security of these; you send information to us over the Internet at your own risk.

We will not disclose your Personal Data to third parties, nor will we give access to your details for marketing purposes. We will only disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

Your rights

In line with GDPR regulations which are in effect from 25th May 2018, you may ask us for a copy of the details we hold on file for you. You can equally request us to edit, adjust or delete any or all of this information. We are obliged to deliver upon your request within 30 days under GDPR legislation.

Accessibility

Please note that some areas of our website require registration before you may access them. These pages will prompt you to register before proceeding.

Security

Hard Metal uses Secured Servers to process your payments and firewalled servers and other security measures to ensure the safety of your personal information.

Our website creates a single cookie on your machine containing session and state information. The information within this cookie does not include any financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts. Please be aware that should cookies be disabled or blocked by third party software, many of the features of the website will be impaired or unavailable.

Deletion of your Personal Data

We are unable to delete your Hard Metal Online account information containing your personal information for a period of 7 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with Hard Metal Online via our Customer Services team or our online tools). This is because we may need to access historical information for business reporting and accounting purposes. Please note however, that at any point in time you may opt in or out of marketing communications.

Hard Metal Online reserves the right to alter or amend its data protection and privacy statement from time to time in its sole discretion.

Questions

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to:

Hard Metal Machine Tools Ltd. Dargan House Duncairn Terrace Bray, Co. Wicklow A98 Y4C9 Ireland